Privacy Policy

This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It tells you what data we collect,  for what purpose we collect it and what your rights are regarding this personal data under the Data Protection Act 1998 (the Act) and EU Data Protection Regulation 2016 (GDPR).

Controller

For the purpose of GDPA and the Act, the data controller is Northern Lights, Hardwick View Road, Chesterfield, Derbyshire, S42 5SA.

Your Consent

By using our site, you consent to this privacy policy.

Information we may collect from you

We may collect and process the following data about you:

Interactions online or offline: when you fill out a contact form, create an account, request quotes or samples, sign up for our newsletter, or checkout online. Information will be collected primarily from you as voluntarily provided to us. You may give us your personal information by filling in online forms as above, or by corresponding with us by post, phone, email, social channels or otherwise.

Automated technology & third parties: When you visit our website, we may automatically collect standard website useage details and patterns about how our website visitors behave. This may also involve the use of cookies – for more information view our Cookie Policy.

We may also ask you for information when you report a problem with our website.

If you contact us; we may keep a record of that correspondence;

details of any transactions or possible transactions or information requests that you carry out via our website; and

details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the quote or service requested.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalise your experience. Your information helps us to better respond to your individual needs.

To improve our website. We continually strive to improve our website based on the information and feedback we receive from you.

To improve customer service. Your information helps us to respond to your customer service requests and support our customers’ needs more effectively.

To produce a quote or advice on our products and services.

To notify you about changes to our services.

To administer a contest, promotion, survey or other site feature.

To send periodic emails. The email address you provide for quotes and enquiries may be used to send you information and updates about your quote and our services. 

To send occasional marketing emails only if you have signed up or opted in to receive such communications.  If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use the same way.

Disclosure to External Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy

If our privacy policy changes, we will post those changes on this page, and update the Privacy Policy modification date below.

This privacy policy was last modified on: 9th April 2023

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact Us

If you have any questions regarding this privacy policy you can contact us using the information below:

Email: marketing@northern-lights.co.uk

Telephone: (0)1246 858 750